All Returns and exchanges must be notified with in 5 days upon receiving the shipment.
Credit memos will be issued after receipt of returning items and after inspected by our returns department. All other returns that surpasses the return period,excluding manufacturer defects, and not in its original packaging and prepack quantity, are subject to a 20% restocking fee. All sale and clearance items are final sale and cannot be returned.
Returns will only be accepted if due to a production damage only. We will NOT accept returns and/or damages for the following reasons not made by production defects and caused by the receiver and/or receivers customers:
- Cannot sell
All returns must have a Return Authorization Number (RA#)
All returns must be informed to the returns department before shipment is received.Once the return has been approved an RA Form will be created for the return.Once the return is received we will examine and compare to the RA Form and the returns department will then create a credit memo for the shipment received accordingly. All credits will be applied as store credit. If an RA Form is not made and a shipment is returned there will be no credit issued at all.
Please contact us via email at firstname.lastname@example.org to receive RA #. When you notify us with your return request via email you will have to provide the following information:
- invoice #
- style #
- photo of damage
- Description of damage and/or reason for return.
Once you receive RA # make sure your shipment has the RA# and your company name on the shipment. We recommend you send back to us via an insured carrier. We are not responsible for lost returns and missing tracking information. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.